Draft for review. This page is a starting point, not legal advice. Have a lawyer check it before RQuoting takes on clients.

Terms of Service

Effective date: November 10, 2026

1. Who we are

RQuoting ("we", "us") provides HVAC Quotes, an online quoting app for heating and air conditioning companies, at rquoting.com and app.rquoting.com (the "Service"). These terms are an agreement between RQuoting and the company that signs up (the "Company") and each person who uses the Service for that Company (a "User"). By creating an account or using the Service, you agree to these terms.

2. Accounts and users

• A Company account is opened by an owner, who can invite admins and reps. The Company is responsible for everyone it invites and for what they do in the Service.
• Each User keeps their own sign-in private. Tell us right away at rquoting@gmail.com if you think an account has been used without permission.
• Users must be at least 18 and authorized to act for their Company.

3. Your data

• The Company owns the information it puts in the Service: price sheets, equipment, quotes, photos, files, and its customers' names, addresses, phone numbers and emails ("Company Data").
• We use Company Data only to run, support and improve the Service for that Company, as described in our Privacy Policy. We don't sell it.
• The Company is responsible for having the right to collect its customers' information and to contact them by text and email, including any consent that texting laws require.
• Text messages to a Company's customers are sent by that Company through its own GoHighLevel account and phone number. The Company is the sender under texting laws such as the TCPA and carrier A2P 10DLC rules, and is responsible for consent, opt-outs and quiet hours. RQuoting does not text homeowners itself.
• Each Company's data is kept separate from other Companies' data.

4. Quotes, prices and e-signatures

• The Company sets its own prices, options and wording. Quotes are offers from the Company to its customer, not from RQuoting. We are not a party to any job or sale.
• The Service lets customers sign quotes electronically and saves a signed copy, intended to work under the federal ESIGN Act and the Utah Uniform Electronic Transactions Act. The Company is responsible for getting its customer's agreement to sign electronically, for its own contract terms, and for confirming that e-signatures meet its needs.
• Prices, monthly payment figures, rebate and efficiency information shown on quotes come from the Company's settings. Check them before sending.

5. Connected services

The Service can work with other companies' services that you choose to connect. Their own terms apply to your use of them, and we aren't responsible for their outages or changes:

• GoHighLevel (contacts, notes, tags, files, calendars and draft invoices)
• Google (Gmail) and Microsoft (Outlook) for sending email from your own mailbox
• Anthropic's Claude AI for reading equipment data plates and building plans. AI readings can be wrong; check them before using them on a quote.
• Resend for sending email
• Cloudflare for hosting and file storage

6. Fees and billing

Pricing is set by agreement with each Company. Contact us at rquoting@gmail.com for pricing. Any fees, billing dates and cancellation terms will be given to you in writing before you're charged. When paid plans start, these terms will be updated with renewal, cancellation and refund terms, and you'll be told before any automatic renewal charge.

7. Acceptable use

Don't use the Service to break the law, send spam or messages without the consent the law requires, upload harmful code, try to reach other Companies' data, or copy, resell or reverse engineer the Service.

8. Ending an account

A Company can stop using the Service at any time by contacting us. We may suspend or close an account that breaks these terms or isn't paid. When an account closes, the Company can ask for an export of its quotes and data within 30 days, after which we may delete it.

9. Backups and your copies

We back up the Service regularly, but no system is perfect. Keep your own copies of important quotes, signed PDFs and price sheets (the Service lets you download them). We aren't responsible for data lost or changed in services you connect, such as GoHighLevel or your email account.

10. Our work

The Service, its software and design belong to RQuoting. The Company gets a limited right to use it while its account is open.

11. No warranty

We work to keep the Service running and accurate, but it's provided "as is" and "as available", without warranties of any kind, to the extent the law allows.

12. Limit of liability

To the extent the law allows, RQuoting isn't liable for indirect or consequential losses, such as lost profits, lost jobs or lost data, and our total liability for all claims is limited to the greater of the fees the Company paid us in the 12 months before the claim or $100.

13. Indemnity

The Company agrees to cover RQuoting's losses, including reasonable attorney's fees, from claims about the Company's quotes, its dealings with its customers, its messages, or its breaking of these terms.

14. Confidentiality

Each side keeps the other's non-public business information private and uses it only for the Service. This doesn't cover information that's already public, that you already had, or that the law requires to be shared.

15. Security incidents

We protect Company Data with reasonable security. If we learn that a Company's data was accessed without permission, we'll tell that Company without undue delay and help it respond.

16. Disputes

Please contact us first so we can try to fix the problem. Utah law governs these terms, and disputes go to the state or federal courts in Utah.

17. Changes

We may update these terms. We'll post the new version here and tell Company owners by email about important changes. Using the Service after a change means you accept it.

18. General

• Outages beyond our control: we aren't responsible for delays or failures caused by events we can't reasonably control, such as internet or hosting outages, power failures, natural disasters or changes by connected services.
• Notices: we send notices to the Company owner's email on file; you send notices to rquoting@gmail.com.
• Transfer: a Company can't transfer its account without our written OK. We may transfer these terms if RQuoting is sold or reorganized.
• Severability: if part of these terms can't be enforced, the rest still applies, and the unenforceable part is replaced by the closest valid term.
• Entire agreement: these terms, the Privacy Policy and any written order or pricing agreement are the whole agreement about the Service. Not enforcing a term right away doesn't waive it.

19. Contact

RQuoting · Email: rquoting@gmail.com